- Caller ID Spoofing from Itellas has been shown to dramatically increase the effectiveness of mystery shopping and customer service training campaigns
- Perfect for supporting remote agents working from home
- Detailed call records allow for precise customer billing and agent accountability
- Record agent calls automatically, and download over the web or in bulk by FTP
- Use Itellas' patented Call Rules technology to automate and speed up calls
- Itellas can integrate directly into some SIP/VOIP phone systems for an enhanced experience
Check out what one mystery shopping client had to say:
"Working with the Itellas team has been a pleasure. The process is easy to follow and reliable. Our field staff members are very happy with the service and the ease of operation. Our administrator is very pleased with the response time for service issues and questions. The Itellas system is very reliable but on the rare occasion there is a problem the response is immediate and the resolution within minutes."
-- Liz French, President, CSR Inc.